Frequently Asked Questions
General
Framework is a marketing automation platform that offers many tools and features to help business owners and marketing professionals centralize and automate their tasks in a simple and smart way.
With Framework, you can:
Marketing automation is the operation of processing marketing actions through an automated system. This will allow the execution of multiple marketing tasks in an easier, faster and organized fashion.
Marketing automation platforms like Framework allow businesses to manage their marketing campaigns and activities effectively by:
Marketing automation is a great tool for any type or size of business. Be it a large manufacturing corporation or a small local shop, a startup SaaS or a global NGO. Each business can take advantage of the many features available for them on the platform and use them according to their needs. Framework was in fact conceived with that flexibility in mind and developed to offer marketing automation with the utmost simplicity to make it easy for anyone to use it.
Of course.
Franchises and chain businesses use marketing automation to centralize and manage all their marketing initiatives efficiently. On Framework, they can also grant branch managers or franchise owners different levels of privileges such as the ability to locally promote their businesses.
Managers can also have the ability to set up additional users for better collaboration.
Framework provides chains and franchise businesses the ability to promote their businesses and brands in a consistent yet adaptable way.
Framework is a very flexible and scalable marketing automation platform. It can be used to manage as many businesses, channels, profiles and users as you want. Framework has a partner program designed for agencies and marketing experts who manage various clients’ accounts.
Migrating your data from other automation platforms or database sources is seamless with Framework. We integrate with thousands of third party apps using native connectors and synchronization tools with Salesforce, Hubspot, Zapier, Shopify, Wordpress, Zoho CRM and more. Some companies have very specific data transfer requirements that may need our technical team to develop a customized integration solution at a very reasonable fee.
Some factors to consider when switching platforms include:
Setup and integration
One of the most critical items that is often overlooked by companies is the initial investment for onboarding. Read the fine print carefully. There are many tools that require significant time and/or cost at setup. Reviewing these details manages your expectations about the process, and helps you avoid choosing a tool that requires more technical expertise than you have on your team. If you know you need a simple tool, or one that requires little effort to setup, make sure to take this into consideration. The right tool will be one that strikes a balance between setup costs and time, price, features and service.
Cost
Many marketing platforms offer a low-cost, entry level package to win new clients who may not be ready or able to invest much. Even with these low-cost packages, it’s important to consider your current and projected marketing needs when choosing. As your company grows, you could lose time and money switching to a new platform or adding tools because the larger packages are beyond your budget or don’t meet your needs. Some major factors to consider when evaluating the features and volume you may need now, and in the future, include: 1) number of contacts, 2) number of outbound emails, 3) number of users, 4) number of domains and pages you’ll want to track, and 5) marketing per impression (ex: limits on your popups or landing page views to a certain number per month).
Support
It would be hard to argue that anything matters more than support. Having a team readily available to address your needs is critical for any service provider with whom you do business. Every minute you spend waiting on service is a minute taken away from being able to make timely deliveries to your clients. You need a marketing automation service provider that understands this and will respond to your requests as quickly as possible.
Technology
You want to provide the best marketing services to your clients. In order to do that, you need the best marketing software. In this competitive environment, you can’t settle for less. Choosing the right software is similar to the process of buying a big ticket item, like a house or car. To get started, make a list of the features you need, the “nice to haves”, and what you may need in the future. Compare different platforms and find the software that meets or exceeds your requirements. You can use sites like g2crowd to read reviews and see side-by-side comparisons of software platforms.
Of course not!
Despite its robust capabilities, Framework is designed to be the easiest marketing automation platform anyone can use. Framework is intuitive and super simple to setup and operate. Even if you have no experience in marketing automation or similar platforms before.
Additionally, and throughout the process, our success managers and support team are there to help you on Live Chat. Framework also has a dedicated Help Center that includes tons of resources, video tutorials and support documents available for you to check and learn on your own.
Framework is the only adaptive marketing automation platform. We offer you the ability to choose the features that you need and change them as you grow.
Here is a quick summary of how Framework is different from any other marketing automation platform:
Definitely YES!
Our top concern is to protect your information and privacy. Framework protects all your data and will not share it without your permission.
Our headquarters are based in Vancouver, Canada.
Framework’s dashboard is available in English, Spanish and Arabic. We’ll be adding new languages in the future.
Great support is one of the main pillars of our service offering. Our dedicated support staff are available via chat or email anytime with same day reply GUARANTEED.
Pricing
Framework is the only adaptive marketing automation platform.
We offer you the ability to choose the features that you need and change them as you grow.
With Framework, you get:
We believe that this model speaks to companies from their early stage to their growth phase. Our plan is to give you a platform that adapts to your growth and budget. You can also choose between monthly and yearly billing.
YES. We offer a 14-day risk free trial with no contract where you have a full access to the entire functionalities of the platform for a period of two weeks. You can upload or download any information and your data will be handled. If you don’t cancel your account during the free trial, you will be automatically charged.
No. We do not require you to sign a contract to use Framework for any length of time. If your company requires a contract, we can provide one, or sign your agreement, but we do not require one.
YES. You can cancel your monthly subscription at any time. Your credit card will not be charged beyond that month. However, if your fee is based on an annual billing subscription, then you need to change your billing settings with one of our success managers.
Annual billing offers reduced subscription fees by requiring commitment to pay fees on a monthly basis for a full year.
You can break this agreement at any time, but you will be charged according to the regular monthly billed fees for all previous months of the agreement.
YES. You can, at any point in time, upgrade or downgrade your features to suit your needs.
YES. Our platform was built from the ground up entirely by our team of marketing-savvy experts and developers. We can customize our platform to integrate and function with any requirement. To better understand your needs and to answer any questions, book a meeting with one of our success managers.
YES. We can definitely accommodate high-volume sending clients. Talk to one of our success managers to learn more about our volume pricing.
YES. Talk to one of our success managers to learn more about our Enterprise rates.
YES. We have a Partners Program that includes special high-volume rates and lucrative commissions as well as training, tools and full support to agencies, consultants, implementation partners and affiliates. Talk to one of our success managers if you’re interested.
YES. We offer optional personalized onboarding, setup and training on our platform.
We consider that support is key to your success. That’s why we don’t limit our technical support with a defined number of hours. As long as it’s reasonable and productive, we will keep on extending our technical help until you are fully capable of doing what you intended to do. We also offer training and one-on-one support at a very reasonable cost if you wish to reduce your learning efforts to the minimum.
Features
General
YES. Framework is an adaptive marketing automation platform. You can choose one or more modules to customize your subscription to your needs.
Please note that the Lead Management and Email Marketing* modules are preselected and will always be turned on since they are essential and available for free.
* Email marketing is available for free with a limit of 5000 emails/month. You can always change this limit to the number of emails you expect to send per month and change your subscription accordingly. Cost will vary depending on the number of emails you choose.
Yes. Framework has plugins that can integrate with other ecommerce websites such as Shopify and WooCommerce.
YES. We integrate with thousands of third party apps using native connectors and synchronization tools including Salesforce, Hubspot, Zapier, Shopify, Wordpress, Zoho CRM and more.
You need to have a subscription with Twilio, a third party SMS messaging provider, in order to send SMS messages from the Framework platform.
The number of SMS messages are based on the plans you subscribe to with Twilio.
Automation
An automation works by setting up the triggers i.e (signup to list) and actions corresponding to that trigger (send an email), then activating it once all the actions have been added.
Triggers are: Signup to List, Reached Goal, Specific Date, Contact Update API, Email Opened, Link Clicked, Completed Order, Abandoned Cart and Custom Event…
Actions are: Send an Email, SMS, Add to List, Update Contact, Remove from List, Add to Automation, Remove from Automation, Add Tag, Remove Tag, Create New Task, Add to Task, Sync to Third Party (adding or removing someone from a Facebook or Google custom audience) and Notify Team.
Yes. You can add or remove contacts to or from your Facebook or Google custom audiences. This allows you to create a more personalized experience for your leads by retargeting them with relevant ads based on their customer journey‘s stage.
Yes. Framework has in-depth insights and metrics to help you monitor and optimize your automations.
Lead management
An automation works by setting up the triggers i.e (signup to list) and actions corresponding to that trigger (send an email), then activating it once all the actions have been added.
Triggers are: Signup to List, Reached Goal, Specific Date, Contact Update API, Email Opened, Link Clicked, Completed Order, Abandoned Cart and Custom Event…
Actions are: Send an Email, SMS, Add to List, Update Contact, Remove from List, Add to Automation, Remove from Automation, Add Tag, Remove Tag, Create New Task, Add to Task, Sync to Third Party (adding or removing someone from a Facebook or Google custom audience) and Notify Team.
Yes. You can add or remove contacts to or from your Facebook or Google custom audiences. This allows you to create a more personalized experience for your leads by retargeting them with relevant ads based on their customer journey‘s stage.
Yes. Framework has in-depth insights and metrics to help you monitor and optimize your automations.
Email marketing
As many as you need. You can set and change the limit of emails you expect to send.
Check our pricing page for more details.
Yes. You can create an email by choosing from our drag-and-drop pre-designed templates, layouts or components.
Yes, you can. By uploading your own HTML code.
Yes, you can personalize your emails by adding shortcodes that are available in the email builder editor.
Yes. We always make sure our emails are mobile responsive and look great across all devices and browsers.
It depends on whether your business is B2B or B2C and the target audience you would like to reach. You can send the same email at different days and times to determine the most convenient time.
Yes. You can use our bulk email sending functionality within Framework to break down your target lists into smaller subsets and mitigate your sending risk (spam, bounces, etc…) across a longer period of time.
You can measure the performance of your campaigns by tracking the open rate, click through rate, conversions, bounces and spam complaints so you will be able to determine, based on the goals you set, if the desired results are met or not.
The number of SMS messages are based on the plans available in Twilio. You’ll be able to send Twilio SMS from the Framework platform.
A soft bounce indicates a temporary delivery issue of the campaign to an email address. This can be due to the email inbox being full, or the recipient mail server is experiencing some technical issues and is temporarily offline. In short, this means the current campaign could not be currently delivered, but if you try again in the future, you might be able to deliver the message because this is not a permanent delivery issue.
A hard bounce however means that there is a permanent issue with the delivery. This is due to the email address not existing anymore for example or maybe the domain name of the recipient has expired.
Landing pages
You can create a landing page by choosing from our pre-designed templates, layouts or components. Or you can either develop a new design building block on your own.
Yes, you can personalize your landing pages by adding shortcodes that are available in the landing page builder editor.
You can create as many landing pages as you want. No limitations.
Yes, you can. By uploading your own HTML code.
Yes. You can preview how your landing page looks across your browsers and different devices.
Yes. You can now copy the feed of a particular ecommerce website and use them as blocks in landing pages. Users will be able to view the products directly on these pages.
Yes. Framework allows you to track the traffic and conversions generated from your landing pages and obtain detailed lead interactions across your various marketing channels.
Yes. You can add third party tracking or retargeting codes such as Google Tag Manager and Facebook Pixel.
Yes, Framework allows you to use your own custom domain with your landing pages.
Yes. You can add UTM parameters to your landing page in order to measure the performance of your campaigns and find out how to get more visitors.
Social media management
You can manage your Facebook, Twitter, LinkedIn, Pinterest and Instagram. On Instagram, you can monitor your posts, followers, following, mentions, and reply to comments. Framework also allows you to set your Business Account on Instagram to send email reminders.
You can connect as many profiles as you want.
Yes! You can visualize all your posts on a single calendar. You can use the drag & drop functionality or display your posts on a weekly, monthly or list view to easily manage your social media content.
Yes. You can schedule your social media posts from the dashboard ahead of time to be published once or on a recurring manner. You can also put all your posts that you want to publish in an excel sheet for mass posting. Check this for more information.
Yes, absolutely. Based on the URL click counter, you’ll be able to track the number of clicks for each of your social media posts.
There are several metrics that Framework’s social media suite allows you to monitor such as your followers geographic, demographic data and their engagement with your posts by looking at the number of likes, links clicked, visits, mentions, impressions, shares, comments and much more.
Definitely. Framework’s social media suite allows you to geo search and track hashtags and keywords to monitor your brand mentions on Twitter. You can also search for accounts and follow them from the platform. Similarly for Instagram, you can search hashtags directly from your Framework account to track the mentions of your brand and find posts relevant to your industry.
It depends on your target audience and their preferences. You can look at your posts insights within your analytics section, to track the previously published posts types, their clicks, comments, impressions, likes and shares. Visuals are enticing for social media and you can use Canva editor to design artworks, banners, infographics and more, without the need for editing skills.
Yes. Depending on your preferences, you can download your data or export reports using custom dashboards. You can also export some data like your followers countries, and posts insights for Facebook, LinkedIn and Instagram.
Analytics
You can generate and share as many reports per month as you need. With Framework, reporting is UNLIMITED.
Yes, you can create a different dashboard with a different set of widgets for each user.
Yes. You can create customized reports and have them sent on a recurrent basis to recipients of your choice.
Yes. You can share reports with clients or other team members via a public URL link.
Yes absolutely. Based on the URL click counter, you’ll be able to track the number of clicks for each of your social media posts.
Anything else on your mind?
Talk to one of our success managers and they will be happy to answer all your questions.
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